In sales, timing is everything. A hot lead can go cold fast if no one follows up. But what happens when someone texts your business after hours, during a meeting, or while your team is tied up?
That’s where Auto-Replies come in.
Auto-replies help your business stay responsive, professional, and top-of-mind—even when you’re unavailable. Whether you’re following up on a lead, acknowledging an inquiry, or guiding prospects to next steps, this simple automation can save deals before they slip away.
Let’s break down how to set them up and use them effectively.
What Are Auto-Replies?
Auto-replies are instant, pre-written responses that are automatically sent when someone texts or replies to your number. They don’t require keyword matching or manual triggers.
They’re perfect for:
- Sales lead acknowledgment
- After-hours inquiries
- Initial responses to inbound campaigns
- Any situation where you can’t reply right away
Why Use Auto-Replies for Sales?
Imagine this: A prospect responds to your campaign at 8:45 PM. You’re not online—but they receive this right away:
“Thanks for reaching out, Jamie! We got your message and will be in touch tomorrow morning. In the meantime, here’s a quick overview of what we offer: [Link]”
Without auto-replies, they might’ve assumed their message went into a void.
With auto-replies:
You project professionalism, even after hours
You keep the conversation alive
You set expectations on follow-up
You instantly guide leads toward helpful info
How to Set Up Sales Auto-Replies in TXTPass
Step 1: Go to Your Auto-Reply Settings
In your TXTPass dashboard, navigate to Settings > Auto-Reply.
Step 2: Write Your Message
Craft a clear, warm response that lets the contact know:
- Their message was received
- When to expect a human reply
- Where they can learn more in the meantime (if applicable)
Example:
“Hi {{FirstName}}, thanks for your interest! A member of our sales team will get back to you soon. Want to see our pricing in the meantime? [Short Link]”
Step 3: Turn It On
Once saved, your auto-reply is live. It will automatically trigger whenever a contact responds to one of your outbound messages—day or night.me.
Best Practices for Sales Auto-Replies
✔️ Personalize it: Use dynamic fields like {{FirstName}} for a human touch
✔️ Set expectations: Be honest about when you’ll follow up (e.g., “within 1 business day”)
✔️ Add value: Include a helpful link—pricing page, demo video, or product overview
✔️ Keep it short: Aim for 2–3 lines; clarity wins
✔️ Use a friendly tone: This is often your first impression!
When to Use Sales Auto-Replies
- After someone texts your number from an ad
- When leads reply to a promotional campaign
- During high-volume times when replies may be delayed
- Outside normal business hours
- While your sales rep is out sick, on vacation, or in meetings
Your leads are too valuable to leave hanging. With sales auto-replies, you make every first impression count—even when you’re unavailable.
Set it up once, and it works for you 24/7—welcoming leads, answering basic questions, and keeping your brand looking sharp.
