How to Set Up Inbound Campaigns for Customer Onboarding in TXTPass

Your customer’s first message is a moment that matters. With TXTPass, inbound campaigns help you greet every new contact instantly—day or night—with a warm, branded response that guides them toward the next step. Whether they’re texting from an ad, website, or storefront sign, TXTPass makes onboarding automatic and seamless.
For a deeper look at onboarding strategies and benefits, check out our in-depth article here.

Here’s how to build a simple, effective onboarding flow with inbound campaigns:

1. Create an Inbound Campaign in TXTPass

Start by logging into your TXTPass dashboard and navigating to Inbound Campaigns under your automation tools.

• Click “Create Campaign”
• Name it something like “New Customer Welcome”
• Choose the trigger: First message in 24 hours

This ensures that every new or returning contact gets an automated welcome when they message your number.

2. Write a Branded Welcome Message

This is the first message customers receive. Make it clear, warm, and consistent with your brand tone.

Example:

• “Thanks for reaching out! We’ll be with you shortly. In the meantime, text SUPPORT for help or PRICING for our rates.”
• “Welcome to [Business Name]! For common questions, check out: txt.li/faq”

Make sure it sets expectations, introduces your brand, and guides users toward the next step.

3. 3. Set Up Supporting Keywords

If your welcome message includes keywords like SUPPORT, INFO, or QUOTE, be sure to create those keywords separately in TXTPass.

• Go to the Keywords section
• Add each word you referenced
• Create a unique auto-reply for each (e.g., a help link, intake form, or pricing PDF)

This ensures that customers who follow your prompts get an immediate and helpful response.

4. Add Helpful Links to Reduce Manual Work

Enhance your welcome message with links to frequently requested resources.

Consider including:

• A scheduling or intake form
• A services overview or FAQ page
• Contact options or live chat links
• A short welcome video or “what to expect” guide

Use TXTPass short URLs to keep your message clean and track engagement.

5. Test the Message and Adjust Timing

Before going live, send a test message to yourself or your team.

• Confirm the message triggers only once per 24-hour period
• Test each keyword reply and link
• Check tone, spelling, and flow

Adjust timing to ensure the message feels immediate but not intrusive.

6. Monitor Performance and Optimize

After launch, check your TXTPass dashboard for:

• Keyword usage rates
• Link click-throughs
• Time-of-day engagement trends

Use this data to improve your message content, test alternate wording, or add new keyword routes as customer needs evolve.

Welcome Every Customer the Right Way

Automated onboarding with TXTPass turns every first message into a guided experience. You can reduce wait times, provide self-service tools, and start building trust from the very first text—without lifting a finger.

Get started with inbound campaigns in TXTPass today and make sure your welcome always leaves the right impression.